Question: Where can I find the list of the authorized technicians?
Answer: : You can find easily it with our dealers locator. Otherwise you can send a mail at firstname.lastname@example.org pointing out your address and the product that you want to install.
You will be contacted within 48 hours with the indication of the technician.
Q: I have found your device black box in my car. I have not purchased it.
A: If you want to purchase localization services connected to the black box, please send an email to email@example.com.
Q: Is it the SIM Card included? Do I have to pay some cost for the data transmission?
A: The SIM card is included and so any cost of traffic related to the service. You won’t be charged any additional cost to the annual fee.
Q: Do you provide the SIM Card? What kind of SIM Card do you use?
A: SIMs are provided by Targa Telematics. They are are machine-to-machine ( M2M ) type and are enabled for data transmission.
Q: Is it ok the SIM Card of any operator?
A: All operators are compatible. In case you want to put your own SIM inside the device it is necessary to verify previously.
Q: Are the localization maps compatible for viewing on iOS / Android devices or mobile phone in general?
A: Yes , applications for Android and iOS smartphones are available on the respective stores.
Q: How much does it cost the installation?
A: The installation in our authorized center costs € 100 + VAT.
Q: What type of assistance do you provide?
A: For safety services it is provided H24 assistance 7/7.
Q: : Does the service also work in foreign countries?
A: Yes, the service can also be configured for foreign countries.
Q: What is the Operations Center?
A: The operations center is H24 7/7 service with qualified professionals that can help you in case of theft coordinating the intervention with the Police Forces.
Q: Do I have to pay for the replacement?
A: Only after the warranty period. In any case verify the agreement during the purchase.
Q: Is the device activated by Targa Telematics?
A: Yes, exactly, the device is activated at the end of the testing that takes place after installation.
Q: Is it necessary a specific software to use the device and access the service?
A: No, the software is available via web, you don’t need to install any component. It can be also downloaded via APP with Android and iOS smartphones.
Q: On which maps can I see my vehicles?
A: The maps used are updated every 4 months and are available inside customer area accessible from Targa Telematics’ website or from smartphones app.
Q: I have a question, a doubt, a request , but I can’t find answer in the FAQ…
A: Write an email to firstname.lastname@example.org with all the data necessary to answer you, and you will be contacted within 48 hours.