What to do if your vehicle is stolen?
Please call the Operations Center immediately:
The service is available 24 hours a day, 7 days a week, and allows you to talk with qualified, dedicated personnel able to assist in the event of theft or an emergency, coordinating directly with the police and local authorities.
I can’t log into the site / My login details are wrong / I’ve lost my login details, what should I do?
If you have forgotten the password, click the following link fleet.targatelematics.com, enter your Username and press “Submit” to receive an email with the procedure to set a new password.
For further assistance, please write an email to firstname.lastname@example.org fill in the form.
How do I log into the platform? Where do I enter the login info I received?
Log into the members area from the link login.targatelematics.com and enter your login info, or from the website www.targatelematics.com/en/ click on LOGIN at the top-right to enter the platform with your login info.
If there are no roads on the map, what do you see?
If the tracker is not on the road, the icon will be positioned in the relative area.
How do you deliver the product? Can I provide a different address?
The product is delivered by express courier. You can specify an alternative delivery address if different from the billing address.
I would like to buy or integrate your products/services. Who should I contact?
Send an email to email@example.com to be contacted by a sales consultant, who will propose the best solution after assessing your specific needs. Otherwise contact the relevant sales representative.
I have received your products, what should I do now?
If the device requires installation by our personnel, contact the sales representative to schedule an appointment. Otherwise send an email to firstname.lastname@example.org to receive further information, or fill out the form available at www.targatelematics/en/support/.
I need to install a device on a new car, what should I do?
Follow the instructions you received when you purchased the device regarding the addition of new vehicles so they can be tested. Alternatively, follow the instructions in the device’s box.
My car was found after being stolen or an attempted theft. Do I have to replace the satellite device?
Contact the Help Desk at 011 23 993 11 to check if the device has been tampered with and to receive further information, or send an email to email@example.com.